Refund policy
Returns, Exchanges & Refunds
Every Latha Puttanna piece is handwoven, hand-finished and, in many cases, made to your measurements. Because each order is prepared specifically for you, we ask that you read this policy alongside our Shipping & Delivery policy.
1. Can I cancel my order?
Yes, within 48 hours of placing your order. During this time our studio will contact you on WhatsApp to confirm your order and its details. To cancel, simply reply on WhatsApp or email admin@lathaputtanna.com, and you will receive a full refund to your original payment method.
After 48 hours, or once your order has been confirmed by our Store Manager and work has begun, your order is final and cannot be cancelled, returned or refunded.
2. What if my garment has a defect?
Because our pieces are handwoven and handmade, slight irregularities in weave, print or colour are a natural part of the craft and not a defect.
If your piece arrives with a significant quality defect, please email admin@lathaputtanna.com within three days of receiving your parcel. Once our team has reviewed it, we will stand by our work and offer a replacement or store credit.
3. What if my blouse does not fit well?
We tailor every blouse to the measurements you share with us. Each one is stitched with a margin of about two inches, so it can easily be let out or taken in by adding or removing a stitch.
If you would prefer us to make the alteration, send the blouse back to us with your instructions and we will re-alter it and return it to you.
4. Can I receive the blouse unstitched, for my own tailor?
Yes. Select the Unstitched blouse fabric option on the product page and we will send the embroidered fabric unstitched.
A Note From Our Studio
Latha Puttanna began as a small studio devoted to craft, and every piece still passes through the hands of a close-knit team of artisans, tailors and studio staff. We are expanding our operations to serve you better. While we do, we are grateful for your patience and understanding. Your support means a great deal to our small team.
Contact Us
Latha Puttanna Flagship Studio
#102, 2nd Cross, Lalbagh Road, Siddapura, 1st Block, Jayanagar, Bangalore 560011
Phone / WhatsApp: +91 86184 82423
Email: admin@lathaputtanna.com
