1. Do I have to create an account?
No, you don't have to sign up. You can proceed as a guest. However, it is recommended to create an account to expedite your second visit and thereafter.

2. How can I track my order?
    In order to track your order, you will need to create an account on our store. You'll receive a confirmation email from our store, once your order is on its way. Subsequently clicking on the circulated tracking link, will provide you up to date tracking. 

3. What are all the modes of payment available to me? 
Currently, we accept all cards via the online payment model. We don’t have Cash on Delivery option. 

4. How long does my order take to deliver?
    The product shipping time will depend on the product category and is clearly mentioned in every detailed product page. The shipping time will then depend on the shipping address.

5. Why is my order still processing?
This may be due to a time lag between systems. Your order will be on its way in the time-frame promised. If you would still like to check with us, please feel free to email us at customercare@shrishtilsthaputtanna.in.

6. How do I know which items are in stock?

    We list out the availability of an item in our Product Page. You will see it under the product name. 

7. How do I know if my order has been dispatched?
    You will be intimated by an e-mail as soon as your order has been dispatched along with expected Date of delivery, contact information of the shipping partner, and tracking number of the parcel. 

8. What If I have a question that is not listed here?
    Customer service is of utmost importance to us. If we haven't covered a question that you have, please write to us at customercare@shrishtilsthaputtanna.in  and we'll answer your question as well as add it to our FAQs, if relevant.

 


Colors Disclaimer

At Latha Puttanna, we take great care to represent our creations as accurately as possible on our website and catalogues. Yet, these displays may vary slightly in color on account of technical detailing such as monitor resolution transitions and photographic changes. Do get in touch with us to know more!


Kalamkari Disclaimer

Kalamkari derives its intrinsic beauty from the craft of talented artists in Andhra Pradesh. Ethereal and ethnic, it is this distinguishing feature that sets it apart from an array of textiles. While Latha Puttanna strives to recreate every piece as close to what is displayed on the website, there may be subtle variations in color and design. If you have any concerns about the textile, do feel free to contact us!


Pricing

1. How does the prices online compare with the prices in the store?

     The prices online are the same as the prices of the product in the Flagship store in Bangalore.

2. Are the prices inclusive or exclusive of taxes?
All prices listed in the catalog are inclusive of all taxes.

3. Are the prices inclusive of Shipping?
    The prices of the items are exclusive of the shipping charges outside India. Shipping is free only for customers within India.

Shipping

1. Do you ship to all the countries?
    Yes, we ship to all countries.

2. What are your shipping charges?
    a) Free shipping across India.
b) We charge for International shipping as per actual Fedex worldwide rates. The rates are based on the shipping country and the the total weight of the product(s).

3. Are there any customs charges?
    In our experience, small parcels (i.e. few sarees) don’t normally incur any custom duties.  But, if any customs duty is levied then it will need to be borne by the customer.

4. Who is your courier partner? How do I track shipping of my products once bought?
    We ship all our clothes through UPS or FedEx, two most reliable parcel services in the country. We will send you an e-mail with the expected date of delivery and the tracking number so that you can check the status online.

5. How long will it take for the parcel to arrive once it is shipped?
    If the shipment is domestic i.e. within India, it will take a maximum of four days. In case of international shipping, delivery takes place within a time span of one week to ten days depending on shipping country.

Returns and Exchanges

1. Can I cancel my order?
Kindly note all purchases are final and non-refundable.

2.What if there is a defect in my garment?
   Please keep in mind that these are hand woven, handmade products. There may be a certain amount of irregularities in it. But if there is any major defect in quality (which are not expected) and subjective to appropriate review by our concerned back end team, then we will certainly stand by our product and provide a replacement or store credit. Please send an email to customercare@lathaputtanna.com regarding the issue within three days of receiving the parcel.

 
3. What if the blouse I received does not fit me well?
    We try our best to fit the blouses to the sizes given by you. In spite of that, if the blouse doesn’t fit you, they are stitched with about two inch margins and can be easily altered by either adding a stitch or removing a stitch. If you are not comfortable doing it yourself you can send it back to us with detailed instructions and we will re-alter and send it back to you.


4. Is it possible to receive the blouse piece to custom tailor it by your respective tailors?
    Kindly note, if desired we have provided an option of selecting Unstitched blouse fabric in the detailed product page. Please select this option to receive the embroidered fabric unstitched.

Contact Information
Shrishti Latha Puttanna
Flagship store:
 #102, 2nd cross, Lalbagh Siddapura,
1st Block, Jayanagar, Bangalore - 560011.
+91 80 26567349
customercare@lathaputtanna.com
www.lathaputtanna.com
Facebook.com/shrishtilathaputtanna